At BabyFirstHug, we strive to provide the best possible shopping experience for our customers. Our Cancellation and Refund Policy outlines the guidelines for cancelling orders and requesting refunds for purchases made on our website.

1. Order Cancellation:

• You may cancel your order within 24 hours of placing it, provided that it has not already been processed or shipped. To request a cancellation, please contact our customer service team at babyfirsthug@gmail.com with your order details.

• Once an order has been processed or shipped, it cannot be cancelled. In such cases, you may return the items according to our Return Policy (please refer to our Return Policy for more details).

2. Refund Eligibility:

• Refunds may be issued for eligible orders that meet the criteria outlined in our Refund Policy. To be eligible for a refund, items must be returned in their original condition, unused, and in the original packaging within 30 days of delivery.

3. Refund Process:

• Once your returned items are received and inspected, we will notify you of the approval or rejection of your refund request.

• If your refund request is approved, the refund will be processed to the original method of payment within a reasonable timeframe. Please note that it may take several business days for the refund to reflect in your account, depending on your bank or credit card issuer.

4. Non-Refundable Items:

• Certain items may not be eligible for refunds, including but not limited to:
  • Products that have been used or damaged by the customer.
  • Personalized or customized items.
  • Gift cards or promotional items.

5. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure that your return is delivered to us safely.

6. Contact Us:

• If you have any questions or concerns about our Cancellation and Refund Policy, please contact our customer service team at babyfirsthug@gmail.com.
• We are here to assist you and ensure that your shopping experience with BabyFirstHug is satisfactory.

By making a purchase on our website, you agree to abide by the terms outlined in this Cancellation and Refund Policy. Thank you for choosing BabyFirstHug for your baby care product needs.